There's a real difference between "a customer base that is very happy" and "a customer base that is merely not irritated enough yet to overcome the inherent energy hump and go looking for a new local minima" and I worry the subscription business model makes that easier to ignore. So rather then needing to be convinced to give the company more money, it's more that they need to be convinced not to. Now for the customer failure to keep paying means losing existing functionality and/or having to expend additional resources (money and time) actively moving to something else. From a customer perspective, not paying means the status quo, they don't gain anything new but they lose nothing either.īut with subscriptions it gets inverted. It doesn't guarantee responsiveness or good choices, but it forces them to think about it. #1password 7 smart folders not saving titles upgradeThey make their money from overcoming that default, and if people choose not to upgrade that's the most core unignorable feedback for a business that something isn't right. #1password 7 smart folders not saving titles software upgradeIn a traditional software upgrade model, the default is that they get no money unless they can convince people to upgrade each time. Individual leadership and culture can stand against them to some extent for a time, but individuals move on and it seems that near inevitably over enough years organizations tend to track and/or drift according to their incentives and impactful feedback. I've become a big believer in business incentives and feedback loops for sustainable commercial relationships. It's a fundamental concern I've always had with subscriptions for non-entertainment services or trivially fungible goods. It's frustrating every time a hack happens. What's been missing has been glue and effort. We've had the tech for decades and sufficient crypto speed on client systems since at least AES-NI. A website being hacked should never affect me in the slightest, in the same way that me getting hacked doesn't somehow suddenly mean attackers now own Debian/Apple/FreeBSD/Microsoft. Passwords and other symmetric tokens by definition should never be shared. #1password 7 smart folders not saving titles passwordPasswords and password managers are mostly recreating public key auth really, really badly and it stinks. Ultimately underlying my feelings is a touch of bitterness that their entire industry even exists. Granted, I'm a little down on the whole field which colors things a bit. I can't say though that I feel like the move to subs has been a huge win in terms of development. I specifically want my non-technical family and friends to use password managers too as long as its necessary, and having some multiperson capability is also key to that. I still think 1Password is the best option for most people. Heck, even within their own subscription service I think they're missing a trick by not having more powerful/flexible organization(including families) and inter-organizational capabilities. Duplicate items across vaults remain completely manually managed, when automating stuff like that is kind of the purpose of a password manager. I think everything should be manageable through the application, without ever visiting the site. There are things that can now only be done through the web interface, like finer grained control over permissions for shared vaults, and some of those are also nastily locked away behind more expensive subscriptions. #1password 7 smart folders not saving titles windowsFor example, while macOS and Windows have supported smart cards and security tokens like YubiKeys forever now, and I use them to login, unlock, authorize sudo/SSH, etc every day, 1Password still has no support. I chose them long ago specifically over options like LastPass because I liked having a rich application without internet dependency and their attention to detail and features there, but it's been a while since it feels like it got major new improvements vs the site. While this looks interesting, I'll admit I feel like there's been a bit of drift from their bread and butter over the years since they launched their cloud thing and started pushing hard towards a subscription model.
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